Privacy policy

Who we are

Our website address is: https://zoellastudios.com

The business responsible for processing your personal data (the data controller) is:

Zoella Studios AS
Org. no. 937 301 979
Schønings gate 43, 0362 Oslo, Norway

Your personal information

By shopping at Zoella Studios, you agree to our processing of your personal information as described below. We prioritise your privacy and collect only the information necessary to process and deliver your order.

We will never sell your personal information and only share it where necessary to provide our services, fulfil legal obligations, or where you have provided consent.

Zoella Studios AS is responsible for handling the personal information you provide as a customer. We process your data in accordance with the EU/EEA General Data Protection Regulation (GDPR) and the Norwegian Personal Data Act (personopplysningsloven).

What we collect and why

When you place an order, we collect information including:

Name
Billing and shipping address
Email address
Phone number
Order details
Payment information necessary to complete transactions

We use this information to:

Process and fulfil your orders
Deliver products to you
Process payments
Communicate regarding your order
Handle returns and customer service requests
Prevent fraud and maintain website security
Comply with legal and accounting obligations

If you subscribe to our newsletter, we process your email address in order to send marketing communications, product launches and updates. You may unsubscribe at any time by using the unsubscribe link included in our emails.

Who we share information with, and why

Shopify

Our online store is hosted by Shopify. Shopify stores and processes customer and order information on our behalf in order to provide e-commerce services, hosting, payment processing, analytics and security functions.

Shopify may process personal data outside the EU/EEA. Where applicable, such transfers are protected through appropriate safeguards, including the EU Standard Contractual Clauses.

Payment providers

Payments are processed through Shopify Payments and the payment methods available at checkout, including but not limited to Visa, Mastercard, American Express, Apple Pay and other supported providers.

To complete transactions, necessary customer information such as name, address and email address may be shared with payment processors.

Shipping and delivery partners

To deliver your order, we share relevant delivery information such as your name, address, email address and/or phone number with shipping providers including DHL and Posten.

Marketing and advertising

With your consent, we may use marketing and advertising technologies provided by third parties, including TikTok.

These technologies may include:

TikTok Pixel
TikTok Events API
TikTok Advanced Matching
Other advertising and attribution tools integrated through Shopify

These tools help us measure advertising performance, understand how visitors interact with our website, improve marketing campaigns, create relevant advertising audiences and measure purchases resulting from advertisements.

When enabled, certain information may be shared with TikTok, including:

Hashed email addresses
Hashed phone numbers
IP address
Browser and device information
Website activity
Purchase and conversion events

TikTok may act as an independent data controller for parts of this processing. For more information, please refer to TikTok's Privacy Policy.

Newsletter

If you subscribe to our newsletter, your information is processed through Shopify and its associated email marketing services for the purpose of sending newsletters, product launches and promotional communications.

Our website uses cookies and similar technologies to make the store work and improve your experience.

Essential cookies

These cookies are necessary for the website to function properly. They enable:

Shopping cart functionality
Secure checkout
Website security
User session management

These cookies are required for the store to operate.

Preference cookies

We may use cookies to remember your preferences, such as your selected currency and shopping experience settings.

Analytics and marketing cookies

With your consent, we use analytics and marketing technologies, including TikTok Pixel and similar tools, to understand how visitors use our website, improve performance and measure advertising effectiveness.

These technologies are only activated where required consent has been obtained. You may withdraw your consent at any time through your browser settings or our cookie consent tools.

Embedded content from other websites

Pages on this website may include embedded content such as videos, images or social media content. Embedded content from other websites behaves in the same way as if you visited those websites directly.

These websites may collect personal data, use cookies and monitor your interaction with their content. We do not control the privacy practices of third-party websites.

Your rights

Under the GDPR, you have the right to:

Access the personal data we hold about you
Receive a copy of your personal data (data portability)
Correct inaccurate or incomplete personal data
Request deletion of your personal data
Restrict or object to certain processing activities
Withdraw consent at any time where processing is based on consent
Lodge a complaint with a supervisory authority

Certain information may need to be retained to comply with legal obligations, including accounting and bookkeeping requirements under Norwegian law.

To exercise your rights, contact us at help@zoellastudios.com.

How long we keep your data

We retain personal information only for as long as necessary to fulfil the purposes described in this policy and to comply with legal obligations.

Order and customer information may be retained to comply with accounting, tax and bookkeeping requirements.

Newsletter subscription information is retained until you unsubscribe or request deletion.

Complaints

If you believe that we process your personal data unlawfully, you may file a complaint with the Norwegian Data Protection Authority (Datatilsynet).

Website: https://www.datatilsynet.no

Changes

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology or our business operations.

The latest version will always be available on this page.

Last updated: June 2026